Technical support has come a long way in recent years. Most of what once required hands-on troubleshooting can now be done remotely over text, phone, and the internet. Remote IT support provides businesses with technical assistance ranging from simple bug fixes, data maintenance, and operating system patches to antivirus installation, firewall updates, email filters, and general cybersecurity. Too often, small businesses don’t have the need or resources for their own internal IT department, making remote support an appealing alternative. The following are some critical aspects to consider when calculating remote IT support cost.

Remote IT Support

Modern software allows technical assistants to access company hardware and network files, resources, and applications remotely. This method can help businesses save money by minimizing downtime, reducing on-site maintenance, and improving error response time, all while enhancing convenience and employee satisfaction.

Depending on the exact services rendered, remote IT support generally ranges from $60-$90 an hour for workstations, and as much as four times that for servers. Any replacement hardware, software, and licensing will also factor into the bill, especially if it requires onsite installation or specialized training. On average, support costs will vary depending on the number of users, their locations, and the applications involved, as well as network complexity (devices, routers, access points, routers, firewalls, etc.).

Service providers may also charge a one-time setup fee per device for long-term support. Users often pay by the hour, month, or year, and can sometimes receive discounts for longer contracts which include regular maintenance and a designated number of hours for repairs, consulting, and troubleshooting.

Managed Services

On-demand and break-fix models of remote IT support are beneficial for small teams with occasional technical troubles. However, for those interested in more extensive and holistic maintenance, managed services are likely to be a more cost-effective long-term solution. The price of such services varies according to their provider, but it generally comes in the form of predictable, flat-rate payments despite the number of hours needed.

Managed service providers basically become an organization’s personal remote IT department. They provide proactive backup, support, monitoring, and maintenance of devices, systems, and networks wherever and whenever necessary. Large businesses with many users, applications, and clients will benefit from the robust security posture provided by qualified managed service providers.

Do You Really Need IT Support?

Downtime can cost companies hundreds, if not thousands, of dollars per minute. With more and more businesses transitioning to remote or hybrid work structures, the need for responsive, high-quality IT support is growing year-after-year.

Simply put, systems must be operational for revenue to be generated efficiently. IT outages can significantly decrease productivity by taking employees away from essential tasks and forcing them to scramble for solutions. Furthermore, major delays, missed deadlines, and overall unavailability will affect consumer confidence in any business, quickly destroying a reputation which may take years to rebuild.

The real question should be: “Can I afford the risk of not having reliable IT support?” Some sole-proprietors and entrepreneurs may answer yes, at least until they run into issues they can’t handle themselves. Although, as more devices are deployed, more employees are hired, and more clients are served, the perspective tends to flip rather rapidly. In particular, companies involved with healthcare and financial industries tend to manage protected information, which is often vulnerable and highly regulated, making strong cybersecurity a top priority to avoid data breaches, identity theft, and legal liability.

User error, cybercrime, and equipment repairs can all lead to expensive downtime, negatively affecting business operations at any scale. Remote IT support allows organizations and their teams to remain both flexible and secure in the 21st century without staffing an additional internal department. If you’re interested in remote supportmanaged services, or have questions about pricing, please feel free to contact us directly. We’d be happy to give you a free IT assessment to see exactly how we can help.